Webdream Solutions' Mydivert Becomes Reality via DIDX

Direct inward dialing, most often termed with the acronym DID, refers to phone numbers. For people connected to the traditional PSTN to call people connected to VoIP networks, DID numbers from the PSTN network are reserved by the administrators of the VoIP network, and assigned to a gateway in the VoIP network. The gateway will then route calls incoming from the PSTN across the IP network to the appropriate VoIP user. At the same time, calls originating in the VoIP network will appear to users on the PSTN as originating from one of the assigned DID numbers.

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Joel Driver of Webdream Solutions Ltd needed to complete several dozen individual master service agreements and interop with telcos for international local phone numbers with the lowest financial overhead possible but without sacrificing choice of quality. DIDX appeared to offer the solution with a network of over 10,000 wholesale IP communications company members with a selection of DID from 55 countries and choice of providers, rates, and quality.

Webdream Solutions Ltd is based in Wexford, Ireland with www.voipfree.ie, a hosted voIP reseller solution and mydivert.com, an international call forwarding solution for consumers and small businesses. Its CEO is Joel Driver. Super Technologies, Inc. is based in Pensacola, Florida since 1999 and serves wholesale customers with DIDX, CFMS, and hosted rebranded voIP solutions as well as consumer and SMB applications. They found each other via the Asterisk (News - Alert)-Biz list.

The Challenges:

Joel Driver had already solved the issues of excessive chargebacks and credit card fraud on the sales of his voIP service and also SEO (search engine optimization).

Regarding chargebacks, they built in procedures that allocate trust to clients based on their account age. In the first 31 days they allocate zero trust, then increase by increments over 120 days. But they say be aware that fraud chargebacks may not come to light for 90 - 120 days or longer after the original charges have been made. In fact, they would not recommend anyone who is not compleetly familiar with chargebacks and internet payment procedures to get involved with telephony business and especially not voIP or SIP - they could loose money real quick. Call forwarding or diversion is a virtual product - so the vendor has very little protection. In addition, they worked with global experts to improve their search engine optimization.

But still, there was one problem. Webdream Solutions Ltd., found that securing DID from any one area code in one country was time-consuming and expensive. Joel needed phone numbers from several dozen countries. His customers were ex-pats, entrepreneurs, non-profits, government, and SMB to larger who needed local phone numbers from several areas of the world. Why? Those end-users needed a local presence, a virtual office, a convenient way for those who are important to them, to start calling them with no hesitation. A local call is usually no extra charge; whereas, an international call is. Therefore, the end-users callers are much more likely to call a local number than to call an international number to reach the Webdreams customers end-users.

The Solutions and Benefits: